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Refund policy

Thank you for considering our business

We are dedicated to providing excellent service and high-quality products in our industry. Please take the time to carefully read the following information, as it outlines our strict policies as a leading provider of food-safe, quality, customized, and responsibly sourced packaging solutions. It is important to note that every order placed on our website must comply with and agree to these conditions. We maintain a record of this agreement for each and every order.

iPrintCup.com specializes in customized products

As a result, all sales are final. As a client, you will receive an invoice and a pre-production digital proof to review before production begins. Once you provide verbal or written approval of the artwork proofs and make full payment, your order will be scheduled and space will be reserved in our production queue.

Order Cancellation Policy

Once you approve the artwork proofs, you are responsible for the total amount due for the order, including setup costs and applicable shipping charges. Once the artwork proofs are approved, no cancellations or refunds are allowed since the order is already in the production process. However, if you wish to cancel your order before approving the proofs, a $200 cancellation fee will apply.

Shipping Responsibility

For orders with delivery addresses in Canada, the client is responsible for handling all shipping elements. If you believe there is an error in the manufacturing of your goods, please contact us directly at info@iprintcup.com within 48 hours of receiving the goods, providing a written email with a picture of the error. We will do our best to resolve the situation.

Printing Errors

If, by rare chance, there is an error in the printing of your goods (since we require written approval of all proofs before printing), the goods must be returned before a reprint is done. Our office will provide return labels free of charge, and the product will be re-manufactured and shipped back according to your prior approved specifications. In some cases, if you choose to keep the misprinted goods and use them, we may offer a discount on future orders.

Refunds and Merchant Service Fees

Starting from January 1, 2021, in response to updated vendor terms and conditions from PayPal, if a client is refunded for any reason, they will be required to pay all merchant service fees, which amount to 3% of the total plus a surcharge.

Production Completion Dates

Please note that all advised production completion dates are our best estimate at the time of the order.

Legal Agreement

This agreement is made in accordance with the laws of the United States and the State of Texas, and any legal proceedings arising out of or relating to this agreement shall be brought in the Harris County, Texas courts.

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