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FAQ

What special offers do you offer?

We offer the following special offers:

  • Free shipping on all orders of custom printed cups.
  • Free cup design and no setup fee.
  • Printing up to 6 colors on plastic cups, with the first color printed at no additional cost.
  • Full color digital printing on paper cups.

What is your minimum order quantity?

We offer a low minimum order quantity of 5,000 per size on all custom printed cups. For other products, we also have lower minimum order quantities. Please contact us via chat and let us know what you're specifically looking for, and we'll be happy to help you find the right product for your needs. 

What is your lead time?

We value your time and satisfaction. Our lead time is usually 6-8 weeks, depending on our production queue and quantity of your order. The first 1-2 weeks are for design, molding, and printing preparation. The next 4-6 weeks are for production and delivery. We strive to complete your order as soon as possible, but we do not want to compromise on quality or accuracy. Thank you for your understanding and patience. 😊


Do you provide partnership or custom deal with high-level big customers?

Yes, we do! We are open to partnerships and custom deals with high-level big customers, such as big restaurants, coffee shops, or large businesses. If you have a substantial order volume or specific customization requirements, we are happy to discuss a special discount price or reseller arrangement to meet your needs.

We understand the importance of fostering strong partnerships and providing excellent service to our valued customers. Please contact our support team to explore partnership opportunities and discuss how we can cater to your specific requirements.


What kind of payment methods do you accept?

We accept Stripe payment, which is currently one of the most secure and widely used payment methods. With Stripe, you can pay using various credit and debit cards, including Visa, MasterCard, American Express, and Discover.

Stripe provides a seamless and safe payment experience, ensuring that your financial information is protected during the transaction process. You can have peace of mind knowing that your payments are processed securely and efficiently.


What countries do you provide your service to?

Currently, we provide service to the following countries:

  • USA
  • UK
  • Canada

If you are outside of these countries, please contact us, and we will do our best to provide you with a manual solution to fulfill your needs.

Click here to reach the support team

 

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